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ASK Proxima C40 and C50 (DP2000s and DP2000x) Projectors
Frequently Asked Questions: Lamp
The image disappears or the lamp shuts itself off after a period of time.
1. Make sure the Power Save and Screen Save options are disabled. In the menu, navigate to Main > Settings >
System, and verify that these two options are not checked.
2. The projector may be overheating, which is frequently the result of clogged dust filters. Click here for information on
cleaning the dust filters and screens on the C40/C50.
3. If the problem persists, it is possible that there is an internal problem that requires repair. Take the projector to your
dealer or contact ASK Proxima Technical Support.
There is power to the unit and the fans are running, but no image is projected.
1. Make sure the lens cap is off.
2. Remove and reseat the lamp module.
3. Replace the lamp. You can purchase a new lamp from your ASK Proxima reseller.
4. If the projector still will not display the image, it is may be that there is an internal problem that requires repair.
Take the projector to your dealer or contact ASK Proxima Technical Support.
What is the expected life of the lamp?
The C40/C50 lamp life is approximately 2,000 hours. When the lamp timer reaches 1,980 hours, the message “Change
Lamp” appears on the screen at startup. When the timer reaches 2,000 hours, the lamp will no longer light, and it will be
time to replace the lamp.
How do I determine the number of lamp hours used?
Press the Menu button on the projector keypad. Navigate to Main > Settings > Service > Info. The number of hours appears
in the Info window.
How do I reset the lamp timer?
Before the lamp counter reaches 2,000 hours, you can reset the lamp timer in the projector menus. Press the Menu button,
then go to Main > Settings > Service > Lamp Reset. You can also use the keypress method below.
After the lamp counters reaches 2,000 hours, the lamp will not light, even if you replace it. You must reset the lamp counter
using the remote control. On the remote control, press the Volume - key then release it. Within two seconds, press and
release the Volume + key. Note that you must use the remote; pressing the keys on the projector keypad will not reset the
timer.
What is the lamp warranty?
Lamp modules are under warranty for defects for 90 days from the date of purchase of the projector or replacement lamp, or
500 hours of use, whichever comes first. Proof of purchase may be required.
How do I install a new lamp?
Lamp installation instructions are included with every new lamp, and can also be found in the User Guide.
Where can I purchase a new lamp?
Order a new lamp from your dealer/reseller.
How can I maximize my lamp life?
1. When you finish using the projector, let it run through its shutdown cycle before unplugging it. On many ASK
Proxima projectors, the fans continue to run after the projector shuts off the lamp. The fans are timed to run long
enough for the lamp to cool down before the projector is moved.
(48 pages)
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